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SHIPPING & RETURNS

SHIPPING POLICY

Domestic

Handling Time

All orders are dispatched for shipping the same or next business day, Monday - Saturday. Sunday purchases will be shipped Monday. 

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Orders placed on holidays will ship the day following the holiday or the day after. On some occasions, carrier holidays do not match TESLAMIZE and EVMIZE business holidays - we will ship the item as soon as the carrier is available.

 

Carrier & Shipping Speed

All orders include a tracking number and are shipped via USPS, UPS, or FEDEX services at no cost to the buyer. Shipping speed varies by item & order size. TESLAMIZE and EVMIZE reserve the right to decide what shipping service to use and at what shipment level. Generally, all orders are shipped with one of the following methods:
- USPS First Class Package
- USPS Priority Mail
- FEDEX Home/Ground
- UPS Ground

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If you need expedited shipping, please contact us at team@teslamize.com

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Secure Delivery & Incorrect Address

It is the buyer's responsibility to make sure the shipping address is accurate and secure. We do not cover porch pirates (theft) or failed delivery due to incorrect address issues. Packages returned for IA "Incorrect or Insufficient Address" will incur a 25% restocking fee if we are unable to contact you. We do not cover reshipping fees. For buyers that opt to not to pay to reship the item, a 25% restocking fee will be incurred.

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*If an incorrect address was entered at checkout, please contact us ASAP. Often times we can correct shipping address before the item has shipped.

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Delays & Service Interruptions

As with any service, shipping delays in transit can and do happen. From holidays to mechanical failures to inclement weather. We do our part to get the item to the carrier as quickly as possible. However, we DO NOT guarantee delivery times and do not provide compensation or refunds for delayed packages.

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Lost, Damaged, or Missing/Misdelivered

Lost, damaged, or misdelivered items - please contact team@teslamize.com.
 

Damaged - The buyer has 5 days from the date of delivery to notify us of damage to the item or package. Please see the Refund & Exchange Policy for additional information regarding damaged items.

 

Lost or Missing/Misdelivered - If the package looks to be lost in transit, we (TESLAMIZE/EVMIZE) will work directly with the carrier. If the item was marked delivered - the buyer must work with the carrier. All carriers have GPS on scan.
 

International

Handling Time

All orders are dispatched for shipping the same or next business day, Monday - Saturday. Sunday purchases will be shipped Monday. 

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Orders placed on (US) holidays will ship the day following the holiday or the day after. On some occasions, carrier holidays do not match TESLAMIZE and EVMIZE business holidays - we will ship the item as soon as the carrier is available.

 

Carrier & Shipping Speed

We charge the exact weight of the item with shipping quotes provided directly by USPS. We DO NOT mark up shipping costs. If the shipping quote seems high, please contact us at team@teslamize.com and we will double-check the shipping price and available options. Generally, all orders are shipped with one of the following methods:
- USPS Priority International
- USPS Priority Express International

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If you need expedited or specific carrier shipping, please contact us at team@teslamize.com

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Taxes & Import Fees

The buyer is responsible for knowing the local country's customs laws and import fees. TESLAMIZE and EVMIZE do not cover or remit any import duties or taxes. 

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Secure Delivery & Incorrect Address

It is the buyer's responsibility to make sure the shipping address is accurate and secure. We do not cover porch pirates (theft) or failed delivery due to incorrect address issues. Packages returned for IA "Incorrect or Insufficient Address" will incur a 35% restocking fee if we are unable to contact you. We do not cover reshipping fees. For buyers that opt to not to pay to reship the item, a 35% restocking fee will be incurred.

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*If an incorrect address was entered at checkout, please contact us ASAP. Often times we can correct shipping address before the item has shipped.

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Delays & Service Interruptions

As with any service, shipping delays in transit can and do happen. From holidays to mechanical failures to inclement weather. We do our part to get the item to the carrier as quickly as possible. However, we DO NOT guarantee delivery times and do not provide compensation or refunds for delayed packages.

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Lost, Damaged, or Missing/Misdelivered

Lost, damaged, or misdelivered items - please contact team@teslamize.com.
 

Damaged - The buyer has 5 days from the date of delivery to notify us of damage to the item or package. Please see the Refund & Exchange Policy for additional information regarding damaged items.

 

Lost or Missing/Misdelivered - If the package looks to be lost in transit, we (TESLAMIZE/EVMIZE) will work directly with the carrier. If the item was marked delivered - the buyer must work with the carrier. All carriers have GPS on scan.

REFUND & EXCHANGE POLICY

General Policy

If you don't like something you've bought from us you have 30 days (from the date of delivery) to initiate a return or exchange request. Orders are not returnable after 30 days.
 

For international or expedited shipping orders, we do not refund the original postage paid.

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Item Condition​​

  • Items must be received in NEW & UNUSED condition

  • Items must be received in resellable condition

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At our discretion, items returned that do not meet the above conditions may incur a restocking fee of 25-100%. 

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Return Shipping

  • We do not cover return postage

  • Returns must be sent via a tracked shipping service

  • Buyers may request a return label, in which case the price of the label will be agreed upon and deducted from the refund amount
     

Limitations
In accordance with our Terms & Conditions, we do not offer refunds for failed installations. We provide free troubleshooting and can walk you through the installation of any product we offer. Please visit our Install Center for the most up-to-date install guidance.

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We do not offer refunds for packages delayed during transit.

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Exchange

If you bought an item in error (EG: Mud Flaps for Tesla Model 3 when you have a Model Y) or the item was damaged during shipping but you still want it, please contact us for exchange options.

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Damaged/Defective Item
If items in your order were damaged during transit or have defects - please contact us at team@teslamize.com. The buyer has 5 days from the date of delivery to notify us of damage to the item or package. We require pictures to verify the damage or defects. At our discretion, we may request that the damaged item be returned to us. In this case, we will provide return postage. We reserve the right to send replacement items in lieu of providing a refund. Refunds given for damaged or defective items will be 100% of the item/order price + any shipping fees paid by the buyer.

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Denied Refund or Return

Items intentionally damaged will not be covered. In instances where the buyer refuses to send photos of damage/defect claims - those claims will not be covered.

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